software

Five types of software that support information and knowledge work

When looking at the frame for information and knowledge work, it becomes evident that there are the following five information and knowledge activities which can be supported by software tools:

1. Information inflow

2. Information processing

3. Information distribution/communication

4. Information storage, management & display

5. Administration & (time) management

Information enters our perception as input, is processed by knowledge workers and is then again communicated as output to a particular audience. All along, information can be stored in each state, i.e. as incoming, preprocessed or processed information. While our brain is the most straight-forward medium for storing information, there are numerous ways to store information digitally as well.

 

 

 

So the above identified five areas where software tools can support knowledge workers will be subject to more investigation here on the DKW blog. In particular, I find it interesting to look at how internet tools are at their current status able to support these types of processes. My fascination for the internet is based on the internet’s role as the ultimate information medium with seemingly unlimited supply of information from all around the globe. What’s more, the internet has moved from being a read-web to becoming a read-write web, an infrastructure for software to run on and to be accessed 24 hours a day, seven days a week, 365days a year. It has become evident that we are moving towards using the internet as the ultimate information machine, a machine which covers all necessary functions of information work and which can be used to boost productivity of individuals.

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